We will refund your purchase within 30 days if you are not completely satisfied.
In addition to your statutory rights as a consumer, we will be happy to refund the purchase price or exchange your product provided:
- The goods are returned within 30 days from the date of purchase
- The goods are in an original, unopened and re-sellable condition
- The goods are standard stock items (that is, items which have not been custom made, ordered to meet a specific requirement or modified for purpose)
As a consumer you can also choose a refund or exchange if an item has a major problem including:
- A problem that would have stopped someone from buying the item if they had known about it
- It is deemed unusable
- It is significantly different from the sample or description
- Doesn’t do what we said it would, or what you asked for and can’t be easily fixed
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement.